indiboi.com

I have an Orchard Bank credit card… I made a payment and they decided to ‘hold’ it instead of actually applying it. Apparently I’m somehow acting suspiciously when I make more than one payment a month on my account.

When I call, of course I get someone that hangs up on me immediately. The next call the automated system doesn’t work. The third call I get someone that barely speaks English. He explains, poorly, that there will be a fourteen day hold on the payment, but doesn’t tell me why. I ask that this situation be corrected, he transfers me to his manager that clearly has better English, but is still certainly in India. She goes onto basically say the situation is tough shit, she won’t do a damned thing about it, all with the attitude that I’m just some scummy person that doesn’t deserve to be treated with any respect or dignity.

I am beyond disgusted with the way Orchard Bank treats their customers, it’s bad enough customer service is outsourced to India, but the wounds really get filled with salt when the representatives are assholes.